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POST
Submit details of an inbound call to the CRM.

Supported products

Autorizaciones

Authorization
string
header
requerido

The access token received from the authorization server in the OAuth 2.0 flow.

Cuerpo

application/json
createEngagement
boolean
requerido

Indicates whether an engagement should be created for the call.

engagementProperties
object
requerido

Contains additional properties related to the engagement.

externalCallId
string
requerido

The unique identifier for the call from an external system.

finalCallStatus
enum<string>
requerido

The final status of the call, with accepted values including: BUSY, CALLING_CRM_USER, CANCELED, COMPLETED, CONNECTING, FAILED, HOLD, IN_PROGRESS, MISSED, NO_ANSWER, QUEUED, RINGING, UNKNOWN.

Opciones disponibles:
BUSY,
CALLING_CRM_USER,
CANCELED,
COMPLETED,
CONNECTING,
FAILED,
HOLD,
IN_PROGRESS,
MISSED,
NO_ANSWER,
QUEUED,
RINGING,
UNKNOWN
fromNumber
object
requerido
potentialRecipientUserIds
integer<int32>[]
requerido
toNumber
object
requerido
callStartedTimestamp
string<date-time>

The timestamp indicating when the call started, formatted as a date-time string.

durationSeconds
integer<int32>

The duration of the call in seconds.

userId
integer<int32>

The ID of the user associated with the call.

Respuesta

successful operation

callerIdMatches
(CONTACT · object | COMPANY · object)[]
requerido
Última modificación el 6 de octubre de 2026